Todorov, Branimir, ISO 9000 : une force de management

Does ISO 9000 certification pay?

“ Does it pay for firms to seek ISO 9000 certification ? ” While this question is as old as ISO 9000 itself, it remains essential, and largely unanswered ! What is new – to the best of our knowledge – is the combination of data and methods followed by the authors of this article, a foursome of business school academics from the United States and Spain, in providing an answer. S P E C I A L R E ...

Iso 9000 Quality Management Principles and Guidelines on Their Application

Using Groupware for Qualtiy Management and ISO 9000 Compliance

This document is an earlier version of a paper subsequently published according to the following citation: Kock, N.F., Jr. and McQueen, R.J. (1995), Using Groupware for Quality Management and ISO 9000 Compliance, Proceedings of the 1995 Pan Pacific Conference on Information Systems, Chuan, C.H. and Dhaliwal, J.S. (Eds), pp. 155-157. [Publisher: Department of Decision Sciences National Universit...

ISO 9000: Outside the Iron Cage

Adopted by an increasing number of organizations around the world, the ISO 9000 standards have become a growing concern for more and more managers who are often compelled to adopt this system without really knowing its requirements and implications for employees. Though the effects of this standard on quality management and on performance improvement have been widely debated, there is little kn...

ISO 9000 for Software Quality Systems

This paper outlines some key elements of quality system standards ISO 9000 and their application to Information Technology and software development. Emphasis is put on the need for closed feedback loops in the organization which will provide a stable framework for effective quality management. Application of the generic ISO 9000 standards to software development has to take into account the spe...